Privacy Policy

Last updated: 29th April 2026

This website is operated by Paws & Whiskers Family Pet Care, a family-run pet sitting service based in Thringstone, Leicestershire.

We take your privacy seriously and are committed to protecting your personal data. This privacy policy explains:

who we are

how and why we collect, store and use personal information

your rights in relation to your personal information

how to contact us or the relevant authorities if you have concerns

Who We Are

Paws & Whiskers Family Pet Care provides dog sitting, cat sitting and pet care visits within approximately a 5-mile radius of Thringstone.

For the purposes of data protection law, we are the data controller of your personal information.

If you have any questions about this policy or your personal data, please contact us:

Email: [email protected]

The Personal Information We Collect

We may collect and process the following information:

- Name

- Email address

- Phone number

- Address or postcode

- Details about your pets and pet care requirements

We collect this information when you:

- complete an enquiry form on our website

- contact us by email or phone

- request information about our pet sitting services

Personal Information About Third Parties

If you provide information about another person (for example another pet owner in your household), you confirm that:

- they have authorised you to act on their behalf

- they consent to their personal data being provided to us

How We Use Your Personal Information

We collect and use your information for the following purposes:

- responding to enquiries about our services

- providing quotes and availability

- arranging meet and greets

- providing pet sitting services

- communicating with you about bookings

We will only use your information for legitimate business purposes related to providing our pet care services.

Lawful Basis for Processing Your Data

Under UK GDPR, we rely on the following lawful basis for processing your personal information:

- Contractual necessity

This means we process your information in order to:

- provide pet sitting services

- respond to service enquiries

- manage bookings and communication

Sharing Your Information

We do not sell, rent or share your personal data with third parties for marketing purposes.

Your information may only be shared when necessary with:

- law enforcement authorities where required by law

- service providers that help operate our website or email services

How Long We Keep Your Information

We only keep personal information for as long as necessary.

For customers who use our services, we may retain:

- names

addresses

contact details

for up to 6 years, in order to comply with UK tax and record-keeping regulations.

After this period, your information will be securely deleted.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information from:

unauthorised access

accidental loss

misuse or disclosure

Access to personal data is limited to those who have a legitimate need to process it.

However, please note that data transmission over the internet cannot be guaranteed to be completely secure, and any information transmitted is at your own risk.

International Data Transfers

We do not transfer personal data outside of the United Kingdom or the European Economic Area (EEA).

Your Data Protection Rights

Under UK data protection law you have the right to:

- access the personal information we hold about you

- request correction of inaccurate data

- request deletion of your personal information in certain circumstances

- restrict how your information is used

- object to certain types of data processing

- receive a copy of your personal data in a portable format

I- f you wish to exercise any of your rights, please contact us using the details provided above.

Cookies

Our website may use cookies to improve user experience, marketing retargeting ads and website functionality.

- Cookies are small data files stored on your device that help websites operate effectively.

- You can disable cookies through your browser settings if you prefer.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any updates will be published on this page.